Privacy Policy for makhado.org
Effective Date: 2025
Business Name: Makhado Roof Trusses
Website: https://makhado.org
Email: admin@makhado.org
Address: 31 Trafford Rd, Blackheath, Cape Town, 7581, South Africa
1. Introduction
Makhado Roof Trusses (“we”, “us”, or “our”) is committed to protecting the privacy of all visitors to our website, makhado.org.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Name, surname, company name, and contact information (phone number, email address).
- Communication Data: Any messages or enquiries you submit through contact forms or via email.
- Website Usage Data: IP address, browser type, operating system, device information, and pages visited (via cookies or similar technologies).
- Transaction Data: Details of products or services you request, purchase, or enquire about.
3. How We Collect Information
Your personal information is collected in the following ways:
- When you complete our website contact form or request a quotation.
- When you send us emails or call us directly.
- Automatically, through cookies and analytics tools when you browse our website.
4. Purpose of Collecting Your Information
We process your personal information only for lawful purposes, including:
- Responding to enquiries and providing quotations.
- Delivering products and services.
- Processing transactions and maintaining business records.
- Sending important updates about your projects, installations, or our services.
- Improving website functionality and user experience.
- Complying with legal and regulatory requirements.
5. Sharing of Personal Information
We do not sell your personal information. However, we may share it under the following circumstances:
- Service Providers: With trusted third parties (such as delivery contractors, IT service providers, or payment processors) who help us deliver our services.
- Legal Requirements: When disclosure is required by law, court order, or regulatory authority.
- Business Operations: If we undergo a merger, acquisition, or restructuring, your data may be transferred to the new entity.
All third parties who process your personal information on our behalf are contractually required to comply with POPIA.
6. Data Storage and Retention
- Personal information is stored securely in electronic or physical form, with appropriate access controls.
- We only retain personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
- Once information is no longer needed, it will be securely deleted or de-identified.
7. Security of Information
We take reasonable technical and organisational measures to safeguard your personal information against:
- Loss or damage
- Unauthorised access
- Unlawful processing
- Disclosure or alteration
These measures include secure servers, password protection, limited staff access, and encryption where appropriate.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
- Improve your browsing experience.
- Analyse traffic and usage patterns.
- Remember your preferences.
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
9. Your Rights Under POPIA
As a data subject, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct or update inaccurate or incomplete information.
- Deletion: Request deletion of personal information where it is no longer required.
- Objection: Object to the processing of your information for certain purposes, such as direct marketing.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at admin@makhado.org.
10. Cross-Border Transfers
We do not intentionally transfer your personal information outside South Africa. If such transfers become necessary (for example, using cloud-based services), we will ensure compliance with POPIA requirements to protect your information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be posted on our website with a revised effective date.
12. Contact Us
For questions or to exercise your rights under this Privacy Policy, please contact us:
Makhado Roof Trusses
📍 31 Trafford Rd, Blackheath, Cape Town, 7581
📧 admin@makhado.org